Support and Help

How does my child start playing?

• Open the app and tap "Let's play now".
• Enter your child's name and date of birth so the app can choose the right level.
• The main menu has: Letters, Games, Coloring, Stories and the Parents' corner.

Common problems and fixes

• No sound (iPhone/iPad): make sure the device is not on silent mode (the side switch) and turn the volume up, then reopen the page.
• The page is blank or will not open: close the page completely and open it again. If it keeps happening, clear the site's data in your browser settings and reload. Note: this resets saved progress.
• Progress does not show on another device: stars and progress are saved on the same device only and do not currently move between devices.
• The store shows "coming soon": the app has not been released yet on the App Store and Google Play. We will announce it as soon as it is out.

Parents' corner

From the main menu, tap "Parents' corner" and answer the math question. You will find the progress report, the daily play-time limit, and the settings.

Contact us

For any problem or suggestion: support@layan-edu.com

When you write to us, please mention your device type (for example, iPhone 12), what exactly happened, and a screenshot if possible.